Customer Care

For any queries, find your way through our section of answers that we hope will satisfy you the best.

We hope you and your loved ones are healthy and safe. Our hearts go out to all the ones affected by COVID-19.

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My Account

Do I need an account to place an order?

To proceed your way to the order check out, you will need to create an account.

With having a Pantrei account created, you will have many benefits throughout your scroll at the website.

How do I login to my account?

Your Pantrei account can simply be accessed by visiting the Sign In page and adding the relevant account details.

How do I create an account?

Your Pantrei account can simply be created by visiting the Sign Up Page and adding the relevant account details. Your preferences can be managed as you please.

With having a Pantrei account created, you will be able to proceed your way to the order check out and can avail multiple benefits throughout your scroll at the website.

How do I reset my password?

Your Pantrei account password can simply be reset by visiting the Forgot Password Page and adding the relevant account details.


You will promptly receive an email with a password link.

Can’t find the answer you’re looking for?

We’re here 7 days a week to help you. We’ll get back to you as soon as we can.

Free Shipping & Returns

Free standard shipping on all orders + Free returns subject to terms

ZIP Pay

Split your purchase in 4 interest-free installments!

Money-Back Guarantee

If you received a damaged product, you can send it back for a full refund.