For any queries, find your way through our section of answers that we hope will satisfy you the best.
We hope you and your loved ones are healthy and safe. Our hearts go out to all the ones affected by COVID-19.
Do I need an account to place an order?
To proceed your way to the order check out, you will need to create an account.
With having a Pantrei account created, you will have many benefits throughout your scroll at the website.
How do I login to my account?
Your Pantrei account can simply be accessed by visiting the Sign In page and adding the relevant account details.
How do I create an account?
Your Pantrei account can simply be created by visiting the Sign Up Page and adding the relevant account details. Your preferences can be managed as you please.
With having a Pantrei account created, you will be able to proceed your way to the order check out and can avail multiple benefits throughout your scroll at the website.
How do I reset my password?
Your Pantrei account password can simply be reset by visiting the Forgot Password Page and adding the relevant account details.
You will promptly receive an email with a password link.
Where is my order?
You can track your order here.
Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.
Can I cancel or amend my order?
Once your order has been placed, amendments and cancellations cannot be guaranteed.
How can I pay for my order?
We accept the following payment cards: Visa, MasterCard, Discover, JCB, Diners Club, Elo, Apple Pay and Facebook Pay.
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.
When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.
If you've been gifted a Pantrei voucher/gift certificate, then yes we accept those, can you imagine if we didn't!
QuadPay Installments allows customers to pay for orders between $50 USD and $1,000 USD in 4 interest-free installments.
Enjoy your purchase now with only 25% of the cost due upfront, and the rest over 6 weeks.
Get approved in seconds with no hard credit check and zero impact on your credit score.
How long does the delivery take?
Our standard shipping can take 2-10 business days depending upon the availability of the item(s).
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.
I received a faulty item, what do I do?
To help us get this fixed for you ASAP, reach us out on contact us page.