Customer Care

For any queries, find your way through our section of answers that we hope will satisfy you the best.

We hope you and your loved ones are healthy and safe. Our hearts go out to all the ones affected by COVID-19.


Payment methods

How can I pay for my order?

Payment options

We accept the following payment cards: Visa, MasterCard, Discover, JCB, Diners Club, Elo, Apple Pay and Facebook Pay. 

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.

Gift Vouchers

If you've been gifted a Pantrei voucher/gift certificate, then yes we accept those, can you imagine if we didn't!


QuadPay Installments allows customers to pay for orders between $50 USD and $1,000 USD in 4 interest-free installments.

Enjoy your purchase now with only 25% of the cost due upfront, and the rest over 6 weeks.

Get approved in seconds with no hard credit check and zero impact on your credit score.

Can’t find the answer you’re looking for?

We’re here 7 days a week to help you. We’ll get back to you as soon as we can.

Free Shipping & Returns

Free standard shipping on all orders + Free returns subject to terms


Split your purchase in 4 interest-free installments!

Money-Back Guarantee

If you received a damaged product, you can send it back for a full refund.