Privacy Policy

 We take our customers' privacy and security very seriously and we are 100% committed to protecting it so you can shop away without a single worry. If you have any questions about how we protect your privacy, just tell us at contact@pantrei.com  

HOW WE USE YOUR DATA

We are committed to protecting your privacy. It is important that you understand how we look after your personal data and how we make sure that we meet our legal obligations to you under the data protection rules and regulations in the relevant territory (including associated guidance) (the ” Data Protection Laws “). This privacy policy outlines how Pantrei will collect, use, store and share your personal data.

If you have any questions in relation to this policy or generally how your personal data is processed by by email at contact@pantrei.com   or by phone on (415) 200 3947

This policy applies to any personal data we collect about you when you:

  • Visit our website.
  • Purchase products from us.
  • Contact us, for example by telephone, email, post or through submitting a form on our websites.

    CONSENT

    The brands and data controllers within Pantrei may send you marketing messages by email, SMS , social media and post; about us and our products; where you have not unsubscribed and where you have purchased similar products and/or services from that brand or entity, or where you have otherwise signed up, or consented, to receive marketing messages from a brand or entity.
    You have the right to withdraw your consent to processing of this nature at any time by contacting our customer care team using the details at the start of this privacy policy.

    WHAT INFORMATION DO WE COLLECT ABOUT YOU?

    If you have an account with us or make a purchase online with us, or enter a competition or respond to a survey with us, we collect your name and contact details (including your address, telephone number, details about your order, and your billing information (where you are purchasing products)).
    We also collect details of your interactions with us through our customer contact center, online or via our apps. For example, when you telephone our contact center, we collect notes of our conversations with you and details of your query and from time to time we may record your calls for training and monitoring purposes. We also collect information about the purchases that you make, your saved items, your payment information, any complaints and comments that you make and your shopping preferences. 
    Each time you visit our website, we will also automatically collect information and personal data about your computer for system administration including, where available, your IP address, operating system and browser type. We do this to help us analyse how users use the websites (including behavior patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account and improving your online experience. We also collect information about your activities on our websites, for example what device you are using and what products you’re looking at.
    Please note that, from time to time, we will combine personal data that we receive from other sources with personal data you give to us and personal data we collect about you.

    INFORMATION THAT YOU GIVE US

    You may share personal data about yourself with us by filling in forms on our websites, including when:

    • You purchase products online.
    • Submit queries to us.
    • Create an account on our website and/or sign up to receive promotional material and newsletters.
    • Responding to a survey or entering a competition with us.
    • Giving us information about yourself in any communication with us, either by telephone, e-mail, post or otherwise, either in connection with your account, purchases, or to report a complaint or issue.
    Please Note: You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to fulfill your order or provide other services to you or respond to your queries.

      WHY DO WE NEED YOUR INFORMATION?

      The main purpose for which we use your information is to provide you with the products that you purchase from us and to send you offers and promotions that you might be interested in.In particular, we use your information to provide you with the products that you have purchased from us and any receipts of purchase, including to deliver your products, and to send you order status updates; to take payments for the products that you have purchased and to give refunds or exchanges; to provide customer service and support to you; to develop and improve our products and services; to develop and improve our website and set default options for you (such as language and currency) and to ensure that content is presented in the most effective manner; to provide you with information that you request from us or which we feel may interest you. We may send you marketing information by email, SMS or post. This can include information about new products and offers that you may find interesting; to research our customers’ preferences and trending products; to run surveys and competitions; to notify you about changes to our products.

      WHO DO WE SHARE YOUR INFORMATION WITH?

      We do not, and will not, sell any of your information to any third party, including your name, address, email address or credit card information. However, we do share your information with a number of selected third parties to enable us to provide our products and services to you, to send marketing information and to improve our business operations as set out below.
      We will share your information with other members of Pantrei but only for the purposes specified in this privacy policy. In particular: we will share your information with other members of Pantrei where you have consented for us to do so for the purposes of receiving marketing from those other Pantrei Group members; we will share your information with other members of Pantrei for group analysis and business information purposes, to improve our products and services.We will also use a number of carefully selected third parties to help us to provide you with products, services and to market to you. In particular, we disclose your information to: Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers and delivery companies; Our trusted service providers, such as marketing agencies, advertising partners, website hosts and other third parties who provide services to help us to tailor our marketing to you; Credit reference agencies, law enforcement and fraud prevention agencies; Companies approved by you, such as social media sites, including companies such as Facebook and Google; and We will provide third parties with aggregated but anonymous information and analytics about our customers and, before we do so, we will make sure that it does not identify you.We will only share your information with third party suppliers where it is necessary for them to provide us with the services we need. We may disclose your information to other companies in connection with any merger, acquisition, insolvency situation or otherwise, in which case we will only disclose your information so far as is necessary. We may also need to disclose personal data to third parties to comply with a legal or regulatory obligation, or if necessary for legal proceedings.

      WHAT AUTOMATED DECISIONS DO WE MAKE ABOUT YOU?

      We carry out some profiling of you for the purposes of improving and developing our products and services and to help us to tailor our marketing to you.
      The impact of any automated decision is to ensure you experience the best service possible.
      We use information that we learn about you such as your gender, preferences, hobbies, interests and purchase history to make sure the marketing you receive from us and the way our websites are displayed to you are appropriate and tailored to you.

      RETENTION OF YOUR PERSONAL DATA 

      We will only keep your information for as long as is necessary to carry out the purposes we collected it for, as set out in this privacy policy (unless a longer retention period is required by the applicable law). We typically keep your personal data for 6 years from the purchase in order to enable us to deal with any issues or concerns you may have about the products or services you have received, and to allow us to bring or defend legal proceedings. In some circumstances, some of your data will be deleted in much shorter timescales.

      SECURITY OF YOUR PERSONAL DATA

      Transmission of information via the internet is not and cannot be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

      MARKETING

      We always give you the choice of whether or not you wish to receive marketing communications from us.
      By contacting us at contact@pantrei.com you can tell us that you do not wish to receive marketing communications from us and we will update your records. You can also click on the unsubscribe link in any promotional emails.

      CHANGES TO THIS PRIVACY POLICY

      We will take all measures necessary to communicate any changes to this privacy policy to you, and will post any updated privacy policies on this page.
      This policy was last reviewed and updated in June 2020.

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