Returns & Exchange
What is your Return/Exchange Policy?
Pantrei will accept returns/exchanges of unworn clothing items with original tags and packaging if initiated within 7 days of receiving all items in your order. If it is a split package order, the date you receive the final package will be the delivery date.
All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale.
Return shipping is the customer's responsibility unless it was a shipping error on Pantrei's part.
Once the return is received, a member from the Pantrei team will email you to confirm receipt of the item.
How soon can I get a Refund?
After inspection for quality, a refund will be processed to your original form of payment. Please allow Pantrei 5-7 business days from the day we receive the returned package to process.
You should see the refund within 2-3 business days, but times may vary depending on each bank.
Want to file a return?
Fill out the form below and we will get back to you within 2 working days.